Return Policy

Return & Refund Policy

1. Order Cancellation
We accept order cancellations under the following conditions:

  • Unpaid Orders
    If your order has not been paid, you may cancel it directly or contact us for assistance.

  • Paid Orders
    Paid orders can be canceled within 48 hours of placement for a full refund.
    Once an order has been processed or shipped, it can no longer be canceled.

To cancel a paid order, please contact us as soon as possible at:
📧 service@ourapohuvip.com

2. Return & Exchange Policy
We offer a 30-day return and exchange policy from the date you receive your item.

Return Eligibility
To qualify for a return:

  • The item must be unused and in original condition

  • It must be returned in original packaging

  • The return request must be submitted within 60 days of delivery

  • Proof of purchase is required

  • Items returned without prior approval will not be accepted

3. How to Request a Return or Exchange
Please email service@ourapohuvip.com with the following information:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Clear photos or videos (if damaged or defective)

Once approved, we will provide the return address.
Please send the item within 7 days after approval and share the tracking number.

4. Return Shipping Costs

Customer Responsibility
If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs.
Estimated return shipping cost: 3-14USD  per item, depending on size and location.

Merchant Responsibility
If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.

5. Refund Process
Once we receive and inspect the returned item:

  • Refunds will be issued to the original payment method within 5 business days

  • A confirmation email will be sent after processing

  • Actual arrival time may vary depending on your bank or payment provider

Refund Deductions
Partial refunds may apply if:

  • The item is returned damaged due to misuse

  • Original packaging or accessories are missing

6. Late or Missing Refunds
If you have not received your refund:

  • Check your payment account again

  • Contact your bank or card provider

  • If still unresolved, email: service@ourapohuvip.com

7. Contact Us
For all return, refund, or order inquiries:

📞 Phone: +852 2311 7667
📧 Email: service@ourapohuvip.com
📍 Return address: Room G, 13/F, Shield Industrial Centre, 84–92 Chai Wan Kok Street, Tsuen Wan, New Territories